Terms of Service

Welcome to IlmSeekers Online Academy. By accessing our website (ilmseekers.com) or using our online educational platform, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before enrolling yourself or your child in any courses.

1. Service Provision & Technical Requirements

IlmSeekers Online Academy provides live, 1-on-1 online Quranic and Islamic tutoring via secure video conferencing software. To fully benefit from our services, students must have access to a stable internet connection, a functioning webcam, and a clear microphone.

We reserve the right to modify, suspend, or discontinue any part of the service, curriculum, or platform functionality at any time without prior notice. IlmSeekers is not liable for missed classes caused by the student's local internet outages or personal hardware malfunctions.

2. User Conduct & Code of Adab (Etiquette)

The pursuit of sacred Islamic knowledge requires the utmost respect and sincerity. Students and parents are expected to maintain a deeply respectful environment (Adab) toward our female tutors and staff at all times.

• • Modesty: Students are required to dress modestly and appropriately during live video sessions, in accordance with Islamic principles.
• • Environment: Classes should be taken in a quiet, distraction-free room to respect the sanctity of the Quranic lesson.
• • Zero Tolerance: Any form of harassment, inappropriate language, discrimination, or abuse toward our tutors will result in immediate termination of the account without a refund.

3. Attendance, Cancellations & Makeup Classes

Punctuality is crucial for the spiritual and academic success of our programs. The following attendance rules apply strictly to all active students:

• • Late Arrivals: Tutors will wait in the virtual classroom for 15 minutes. If a student is more than 15 minutes late, the class is marked as "Absent" and is forfeited.
• • Student Cancellations: If a student needs to cancel or reschedule a class, they must provide at least 24 hours' notice to the administration via WhatsApp or Email. Classes canceled with less than 24 hours' notice will not be compensated or made up.
• • Tutor Cancellations: If a tutor is absent or experiences an unexpected technical failure, IlmSeekers will provide a makeup class at a mutually agreed-upon time or provide a highly qualified substitute tutor.

4. Payments and Subscription Billing

By enrolling in a paid course, you agree to our recurring billing terms. Tuition fees are billed automatically on a monthly basis depending on the plan you select at checkout.

All payments are processed securely via our trusted payment gateways. If a recurring payment fails, IlmSeekers Online Academy reserves the right to suspend classes until the outstanding balance is gracefully settled. Prices are subject to change, but existing families will be respectfully notified at least 30 days in advance of any price modifications.

5. Intellectual Property & Copyright

All content provided on the IlmSeekers platform—including but not limited to text, graphics, logos, course materials, syllabi, videos, and software—is the exclusive property of IlmSeekers Online Academy or its content suppliers and is protected by international copyright laws. You may not copy, reproduce, distribute, or create derivative works from our educational materials without express written consent.

6. Limitation of Liability

To the maximum extent permitted by law, IlmSeekers Online Academy shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, our services.

7. Export Controls and Sanctions

Our services and payment processing infrastructure comply with international export control laws. By using our platform, you represent and warrant that you are not located in, under the control of, or a national or resident of any country subject to comprehensive international sanctions or embargoes by the UK, EU, or US governments.

8. Governing Law & Binding Arbitration

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which our corporate entity is registered, without regard to conflict of law provisions.

Class Action Waiver: Any dispute, controversy, or claim arising out of or relating to these Terms or our services shall be resolved by binding, individual arbitration. By utilizing our services, you agree to waive any right to participate in a class-action lawsuit or class-wide arbitration.

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